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Refund & Cancellation Policy

Effective June 10, 2026 · Version 1.0 · Floreo Vitality LLC (DBA Field Vitality)

Prescription products

Once a prescription product has been dispensed by the LegitScript-certified compounding pharmacy, federal and state pharmacy regulations prohibit the return or resale of the product. Prescription products are not refundable after dispensing.

Subscriptions

You may cancel a subscription at any time through the patient portal, by emailing support@fieldvitality.com, or by calling our customer support line. Cancellation takes effect for the next billing cycle. Pro-rated refunds for the unused portion of the current cycle are available only if the next refill has not yet been submitted to the pharmacy for dispensing.

Pre-dispense cancellations

If you cancel before the pharmacy has dispensed your product for a given cycle, you will receive a full refund to your original payment method within 7 business days.

Consult fees

If you cancel a scheduled consultation within 24 hours of booking and your intake has not yet been submitted to the physician for review, the consult fee is fully refundable. After that, consult fees are non-refundable.

Defective or damaged shipments

If your shipment arrives damaged or defective, contact support@fieldvitality.com within 7 days of delivery. The pharmacy will work with us to resolve the issue, which may include a replacement at no charge.

How to request a refund

Email support@fieldvitality.com with your order number and the reason for the request. We respond to all refund requests within 24 business hours.